Help Center
FAQ:
How long does shipping take?
Orders are processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking information. Shipping times vary based on your location and the shipping carrier.
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Are your lash clusters beginner friendly?
Yes! Our lash clusters were designed for both beginners and experienced lash lovers. They’re lightweight, easy to apply, and perfect for creating a salon-quality look at home.
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How long do the lash clusters last?
When applied correctly with our Bond & Sealer Duo, lash clusters can last several days. Wear time will vary depending on your application, lifestyle, and aftercare.
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Can I reuse my lash clusters?
Yes! With gentle removal and proper cleaning, many customers are able to reuse their lash clusters multiple times.
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Will lash clusters damage my natural lashes?
When applied and removed correctly, lash clusters should not damage your natural lashes. We recommend using our Lash Remover to safely remove them without pulling or tugging.
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Which lash style should I choose?
Soft Life
Our most natural everyday style.
Catalina
A soft hybrid look with a little extra fullness.
Angel Eyes
Wispy, airy, and effortlessly elegant.
Bombshell
Our fullest, boldest lash for maximum glam.
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Can I shower while wearing lash clusters?
Yes, but avoid excessive steam, rubbing your eyes, and oil-based products around the lashes to maximize wear time.
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Do I need to purchase the Bond & Sealer?
We highly recommend it! Our Bond & Sealer Duo was specifically selected to provide the best hold while keeping your lash application comfortable and secure.
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What if my order arrives damaged?
Please email us within 5 days of receiving your order with your order number and photos of the damaged item. We’ll work with you to make it right.
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Do you accept returns?
Due to hygiene reasons, we do not accept returns or exchanges on opened or used beauty products.
If your order arrives damaged or incorrect, please contact us within 5 days so we can assist you.
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Do you offer professional lash services?
Yes! In addition to N Beauty products, founder Nancy is a licensed cosmetologist and professional lash artist offering lash and brow services in Houston, Texas. Visit our Instagram to learn more or book an appointment.
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How can I contact N Beauty?
Questions? We’d love to hear from you!
Email: nbeautyofficial26@gmail.com
Instagram: @nbeautyofficial_
We typically respond within 24–48 business hours.
RETURN POLICY
Thank you for shopping with N Beauty! We are committed to processing and shipping your order as quickly as possible.
Processing Time Orders are processed within 1–3 business days (excluding weekends and holidays).
Shipping
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping times may vary depending on your location and the shipping carrier.
Delays
While we do our best to ensure timely delivery, N Beauty is not responsible for shipping delays caused by carriers, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Address Please double-check your shipping address before placing your order. We are unable to replace or refund orders shipped to an incorrect address provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us: nbeautyofficial26@gmail.com within 5 days of delivery so we can assist you.
RETURN & EXCHANGE
At N Beauty, your satisfaction is important to us.
Due to the nature of our beauty products and for hygiene and safety reasons, we DO NOT accept returns or exchanges on opened or used items.
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with your order number and clear photos of the item. We will gladly work with you to resolve the issue.
Please note:
• Opened or used products cannot be returned.
• Sale items and gift cards are non-refundable.
• Shipping fees are non-refundable.
If you have any questions regarding your order, please contact us at: nbeautyofficial26@gmail.com